Customer Service Rep

Customer Service Representative will provide outstanding service acting as the primary point of contact for customer business accounts. Work schedule will be Monday – Friday 9:00 am – 6:00 pm.

Department:
Customer Service

Location:
Elizabeth, NJ

Experience:
Experienced

Type:
Full-time

Essential Duties and Responsibilities:

  • Exhibit effective customer service skills.
  • Timely and accurate data entry on work orders using NCI.
  • Respond to all customer phone calls and emails in a professional matter
  • Provide pricing and delivery information
  • Resolve shipping/ order entry errors
  • Resolve billing issues.
  • Communicate to management any issues that would affect the business.
  • Listen attentively to customer needs and concerns
  • Helping other accounts when needed.
  • Various other duties as assigned.
  • Fulfill customer orders if there are incorrect shortages.
  • Communicate to customers of any shortages or issues via e-mail or telephone.
  • Demonstrate effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions).

Knowledge, Skills and Abilities:

  • Must be able to work independently as well as in a team environment
  • Willingness to work occasionally outside of normal business hours
  • Must have a solid work ethic, excellent interpersonal skills, and ability to work well with others
  • Excellent customer service skills
  • Self-motivated with the ability to prioritize, meet deadline, and manage changing priorities

Education/Experience:

High school diploma or equivalent. Customer Service experience along with written and oral skills. Data Entry. Able to read, write and understand English.

Please send your resume and a cover letter to work@seafrigo-usa.com if interested, thank you!